Privacy Policy

1. Information We Collect

We collect the following types of information through the Portal:

• Business Account Information
• Name, email address, phone number, and business name of portal users
• Usernames and passwords for portal access
• Client Order Information
• Names and contact details of clients associated with quilt orders
• Notes, stories, and other details you provide for custom memory quilts
• Uploaded files or images associated with each order
• Technical Data
• IP addresses, browser types, device information, and usage logs to ensure portal functionality and security

2. How We Use the Information

We use the collected information to:

• Process and fulfill quilt orders
• Communicate with portal users about their orders
• Provide customer support and account updates
• Improve portal features, performance, and security
• Comply with legal and regulatory obligations

3. Data Sharing and Disclosure

We do not sell or rent personal data to third parties. We only share information:

• With our trusted service providers who help us fulfill orders (e.g., printing partners or shipping carriers)
• When required by law, regulation, or legal process
• To prevent fraud or protect the integrity of our services

4. Data Retention

We retain user and order information for as long as necessary to fulfill our services and maintain business records. You may request deletion of personal data by contacting us, subject to any legal or contractual obligations.

5. Security Measures

We take appropriate security measures to protect the information you share with us, including:

• Encrypted connections (SSL/TLS)
• Secure password storage and access controls
• Regular security updates and monitoring

6. Your Choices and Rights

You have the right to:

• Access and review the information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your account or data, subject to order fulfillment requirements

To make a request, please contact us using the information below.

7. Children's Privacy

This portal is intended for use by authorized business users only. We do not knowingly collect information from children under 13 years of age.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All changes will be posted to this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
wesley@bigwes.com
678-322-8849

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