Suggestions? Issues? Questions?

If you have a suggestion, an issue, or a question not answered here, please use the contact form below to send us a message and we'll get back to you as soon as possible.

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Frequently Asked Questions (FAQs)

Below are some of the most frequently asked questions to help you get started and make the most of your experience with the Memory Quilt Partner Portal.

About The Program

Quilts by Big Wes creates custom memory quilts using cherished clothing from loved ones. Each quilt is crafted with care, preserving memories in a comforting and lasting way. We partner with hospice administrators, funeral directors, grief support providers, or any other type of caregiver to offer memory quilts as a meaningful service to families. You can refer families directly or manage the submission on their behalf through our secure portal. We provide your team with a unique partner login to our portal, along with order kits, brochures, and optional display samples. You choose how involved you want to be—from full service to simple referral.

• Memory Quilts (Lap, Throw, Twin, Full)
• T-shirt Quilts (for clothing with graphics or logos)
• Customization options include photo panels, embroidery, borders, and color-coordinated layouts.

We are based in Atlanta, GA, and serve all of the Atlanta Metro and surrounding areas.

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Placing Orders

Orders are submitted via our B2B portal at portal.bigwes.com. Each order can be tracked and managed in real-time. You can upload notes, photos, and delivery preferences directly through the portal. Our standard production time is 4 to 6 weeks from the time garments are received. Rush options are available for time-sensitive situations. There are no upfront or setup costs. Enrollment and use of the portal is 100% free. You collect payment from the client and pay us as a vendor. Discounts are available for bulk or pre-paid orders. Invoices and receipts are available through the partner portal.

• Sample quilt for your facility
• Custom order forms
• Staff training (in person or virtual)
• Access to our secure partner dashboard

Yes. We can include your logo on printed materials and offer co-branded communications to families. This is ideal for facilities that want to include quilts as part of their care offerings.

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Privacy

We are committed to protecting your clients' personal information. Our portal uses SSL encryption, and we never sell or share customer data. We only collect the information needed to complete the order and ship the final product. Yes. You decide how much or how little involvement you want. We are available to walk families through the process, help them select items, or provide updates directly.

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